The role of customer experience is vital and known for a long time. According to the data gathered by CGS, 30% of customers are willing to pay more for excellent service. This can be delivered by listening to the voice of customers and constantly monitoring their...
Financial services are traditionally a data-heavy industry full of transactional data, user data and textual data. While these data sets are very rich in information and could provide valuable insights, 80% of the information is unstructured and analyzing them...
Artificial intelligence (AI) is an exciting emerging technology — and under this is machine learning (ML), which is an application of AI that utilizes data and algorithms to imitate how humans learn without human assistance. AI and ML are both already being employed...
As you begin to read this, have you ever wondered what natural language is anyway? Why this field of AI, which has been growing in popularity in the last decade isn’t called just language processing? And What is not natural language then? Learn in this article what...
Companies in the healthcare industry utilize their large amounts of data in combination with natural language processing (NLP) techniques to enhance personalized care, identify high risk patients or automate tedious paperwork. Continuous research in the field leads to...